Service Desk

ASAP Connected 3

• Change or Edit a Course Group
• Removing or Deleting a Credit Card from the System
• Disable Registration for Families with a Balance Due

Browsers 2

• How do I clear my cookies and cache in Chrome?
• How Do I stop the Financial Edge application from blinking and not showing the mouse?

CaseWorthy 15

• How Do I Get to CaseWorthy?
• CaseWorthy Initial Set-Up
• How do I enter Demographics through the General Student Intake Workflow?
• BAM/WOW Student Intake Guide
• CaseWorthy Guidelines - Documentation of System and Encounter Services

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FAQ 34

• How to Connect to Wireless Network (from a laptop)
• How can I increase the font size on my computer?
• How do I lock my computer?
• How to Avoid Printer Paper Jams
• How to Clear Cache and Cookies from Windows

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Getting Started 4

• How to make a printer a default
• How to make Chrome your default browser
• How to sign into Skype
• How do I order equipment for a New Hire?

iPad Pro 6

• How do I Wake Up my Ipad?
• How do I Unlock my Ipad?
• How do I Return to the Home Screen on my Ipad?
• How do I View Open Apps on my Ipad?
• How do I Close an Open App on my Ipad?

See all 6 articles

Mobile Devices 12

• Error Message: Unfortunately com.android.phone has stopped
• How to check Sprint Voicemail messages
• How to backup Android Devices
• How to back up iPhone Devices
• How to remove a word from auto correct

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Phone System 32

• How do I set up speed dial keys?
• How do I modify my ringtone?
• How do I put a call on hold?
• How do I blind transfer a call?
• How do I warm transfer a call?

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Printing 5

• Secure printing
• How to add passcode on print job (Secure Print on STE 900/925 Printers)
• How to staple from 900\925 Copier
• How to print in color/one sided (step 3), using Adobe?
• How to print in color/one sided (Step 4), using Office 365 products (Word, Excel,etc...)?

Slack 4

• How do I find my unread messages in Slack?
• How do I connect to the CaseWorthy Slack Team?
• How to Install Slack
• How To Mute Slack Channel

Video Conferencing‎ 17

• How do I schedule meetings in Zoom? (Windows and MAC)
• How do I use Zoom Meeting Controls?
• How do I record a Zoom meeting? (Video)
• How do I join and configure audio in Zoom?
• How do I Schedule a Meeting on the Zoom Website?

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OneDrive 2

• How to sync OneDrive files to PC
• How Do I Upload / Share PDFs from Adobe Acrobat to my OneDrive Account?

Okta 19

• How do I reset my Okta Password?
• What is Okta?
• Can my admin see my login information in Okta?
• Which browsers does Okta work on?
• What happens if Okta goes down?

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Email 13

• How do I add MS Outlook 365 on my Android phone?
• How do I Create and Add a Signature to Messages?
• How do I Create an MS Outlook Archive?
• How do I change the default font on my Email?
• How do I Add a shared mailbox to Outlook?

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Google Meet 9

• How do I add out-of-office dates to my calendar in Google Calendar?
• How do I create a shared calendar in Google Calendar?
• How do I schedule a video meeting through my calendar in Google Hangouts? (Gmail Calendar)
• How do I create an event (meeting or appointment) in Google Calendar?
• How do I respond to and manage events in Google Calendar?

See all 9 articles