Access the Youth Guidance
Website Employees page (https://www.youth-guidance.org/employees/) and clicking the Service Desk Portal button. Or, by going
to the Youth Guidance SharePoint home page and clicking the Service Desk button.
Once you’re in, select the RequestNewServiceshopping cart icon.
Select the New Hires
folder to the left and you will see the hardware options available to you for
each standard user type:
Bundle 1. This is for Remote staff.
For example, this package may be a great option for BAM Counselors, STRIVE
employees and Youth Workforce Development employees. It includes all
accessories that the employee may need as optional add-ons. Once you’ve
selected this bundle, you can choose to add a mobile phone, hotspot, wireless
mouse, et cetera. *
Bundle 2. This is for Central
Office (Chicago or Boston) staff. It has the same items as Laptop Bundle 1 but
contains additional options – if chosen – like a docking station, dual/extra
monitors and security cables to lock equipment to a desk. *
Desktop. This should be a
selection for a New Hire who is not expected to be mobile or work from remote
locations like home or schools.Be sure to check off each optional item that you’d like
added to the cart before you submit.
Most importantly, look to the right before checking out your cart to where it
says, ‘Request for someone else.’ (see Fig. 4.). You must tick this box and add
the email address of the person who will be receiving the new equipment. If you
don’t know what their email address for Youth Guidance is (or will be) yet,
please contact a member of the IT Department for this information.
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