This video demonstrates how to perform a warm, or attended, transfer on a Polycom VVX 250 phone. A warm transfer places a current call on hold and allows you to speak with the other party before transferring the call to them.


Step by step instructions:

  1. While on an active call, press the Transfer softkey.
  2. Dial the transfer destination (internal extension or external number).
  3. Speak to the destination party.

    Tip: To cancel a warm transfer and go back to the original call, look for the Cancel or EndCall softkey.

  4. Press Transfer.